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Error codes

Host error codes

Error Code Error Text
00 APPROVED
00 SUCCESSFUL
01 REFER TO CARD ISSUER
02 REFER TO CARD ISSUER
03 INVALID MERCHANT
04 CALL CARD ISSUER
05 CALL CARD ISSUER
06 ERROR
07 CALL AUTH CENTER
08 APPROVED
09 INVALID TRANSACTION
12 INVALID TRANSACTION
13 INVALID AMOUNT
14 INVALID CARD NUMBER
15 NO SUCH ISSUER
19 RE-ENTER TRANSACTION
21 NO ACTION TAKEN
23 UNACCEPTABLE FEE
24 UPDATE NOT SUPPORTED
25 UNABLE TO LOCATE
26 DUPLICATE RECORD
30 SYSTEM ERROR
31 CARD NOT VALID
33 EXPIRED CARD
34 CALL CARD ISSUER
35 CONTACT ACQUIRER
36 RESTRICTED CARD
37 CALL CARD ISSUER
38 PIN TRIES EXCEEDED
39 NO ACCOUNT
41 CALL CARD ISSUER
43 CALL CARD ISSUER
51 INSUFFICIENT FUNDS
54 EXPIRED CARD
55 INCORRECT PIN
56 CALL CARD ISSUER
57 CALL CARD ISSUER
58 NOT PERMITTED
59 SUSPECTED FRAUD
60 CALL HELP DESK
61 LIMIT EXCEED
62 RESTRICTED CARD
63 SECURITY VIOLATION
65 TAP UNAVAILABLE
66 CALL ACQUIRER
68 LATE RESPONSE
75 PIN TRIES EXCEEDED
90 CUT OFF IN PROGRESS
91 ISSUER UNAVAILABLE
93 ALREADY SETTLED
95 SETTLEMENT FAILED
96 SYSTEM ERROR
97 SETTLEMENT COMPLETED
98 SYSTEM ERROR

Terminal Error Codes

Below is a list of error codes the terminal may return.

Error Code Error Text Error Explaination Troubleshooting Steps

E0

Generic EMV application error           

Generic EMV error

Contact support.

E1

Card error                              

EMV level 1 error, refer to EMV Error Codes tab for meaning of nnn

Contact support.

E2

Processing error                        

EMV level 2 error, refer to EMV Error Codes tab for meaning of nnn

Contact support.

E3

Not accepted                            

No terminal supported AID on the ICC or "service not allowed" returned by the ICC in theGEN AC response

Card is not accepted due to configuration of the terminal. If you believe the card type being used should be accept, contact support.

Otherwise, as the customer to try with a different card.

E4

Declined by the ICC (ICC returned a AAC)

Card declined the transaction by returning an AAC in the GEN AC response

Retry transaction. If problem persists, contact support.

E5

Declined by the issuer                  

Reserved for future use

Reserved for future use.

EA

Card removed during transaction 

Card was removed prematurely

Ensure card is left in insert slot for duration of transaction until ‘Approved’ or ‘Declined’ appears on the screen of the terminal.

If this error occurs repeatedly with different cards, you may have an issue with your insert reader on your terminal. Contact support who will investigate to determine if your terminal requires repair / replacement.

EB

TLV / EMV library error         

EMV TLV library error

Contact support.

EC

ICC Read / Data error           

Reserved for future use

Reserved for future use

ED

EMV export error

EMV Module export function call failed

Reserved for future use

EE

ICC chip card blocked

Card reported card blocked

Request customer use a different card.

EF

Remove card

Card must be removed due to EMV error.

Contact support.

EG

Fallback not permitted

Fallback to MSR after failed ICC read is not permitted on this card prefix

Request customer use a different card.

EH

Already declined

Fallback to MSR after previous transaction on this card was declined by the ICC is not permitted

Request customer use a different card.

EJ

Card not accpeted

Card prefix is flagged in the MAST as not accepted

Request customer use a different card.

EK

Cards do not match

Fallback to MSR / fallforward to EMV, the 2 swipes were from different cards

Ensure the customer uses the same card for the duration of their interaction with the terminal.

ER

EMV level 1 reset error, model C / D

EMV level 1 error returned by emvReset()

Contact support.

ES

EMV level 1 command error, model C / D

EMV level 1 error returned by emvCommand()

Contact support.

ET

EMV level 1 reset error, model X

EMV level 1 error returned by emvReset()

Contact support.

EU

EMV level 1 command error, model X

EMV level 1 error returned by emvCommand()

Contact support.

Y1

EMV trans approved offline

Approved by the terminal offline without an online attempt

Transaction approved. Provide customer with the goods or services.

Y3

EMV trans approved offline after online failure

Approved by the terminal offline after failed attempt to go online 

Transaction approved. Provide customer with the goods or services.

Z1

EMV trans declined offline

Declined by the terminal or the card without an online attempt

As the transaction was declined offline. you should first determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, request the customer try a different card which may be capable of being accepted whilst offline.

Z3

EMV trans declined offline after online failure

Declined by the terminal or the card following a failed attempt to go online

As the transaction was declined offline. you should first determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, request the customer try a different card which may be capable of being accepted whilst offline.

Z4

Use another card

Offline specific error which occurs when blocking a card not configured for use in EFB / Offline mode.

Advise the customer to try another card.

Z5

Use Physical Card

Offline specific error which occurs when blocking a mobile phone or device whilst in EFB / Offline mode.

Advise the customer to use a physical card, not a mobile phone or wearable.

F0

Generic contactless application error

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F1

Bad contactless protocol

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F2

Contactless Manufacturer Init Requried

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F3

Contactless reader key init required

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F4

Contactless reader response timeount

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F5

Invalid contactless reader response format

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F6

Invalid contactless reader response code

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F7

Contactless reader initialisation error

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F8

Tap error

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

F9

Try another entry mode

A contactless read error has occurred.

Retry the transaction. If problems persist on more than one card, contact support.

FA

Try another card

A contactless read error has occurred.

Retry the transaction on a different card. If problems persist, contact support.

FB

No contactless AID record found

A contactless read error has occurred.

Contact support.

FC

Contactless AID lookup error

A contactless read error has occurred.

Contact support.

FD

Declined by contactless reader

A contactless read error has occurred.

Retry the transaction on a different card. If problems persist, contact support.

FE

Offline data authentication failure

A contactless read error has occurred.

Check that you are not using a test card in a production environment, or visa versa.

If the correct card is being used, contact support.

FF

Contactless disabled

A contactless read error has occurred.

Retry the transaction. If problems persist, contact support.

FK

Ctls Tags file access error

A contactless read error has occurred.

Retry the transaction. If problems persist, try a different card and then contact support regardless on if the different card works or fails. Doing the additional test will help support diagnose and fix your terminal’s configuration.

FO

ODA error in Reader

A contactless read error has occurred.

Retry the transaction on a different card. If problems persist, contact support.

FP

CVM Error

A contactless read error has occurred.

Retry the transaction on a different card. If problems persist, contact support.

FQ

Card Action Analysis Error

A contactless read error has occurred.

Retry the transaction on a different card. If problems persist, contact support.

FR

terminal Does not have contact EMV

A contactless read error has occurred.

Retry the transaction on a different card. If problems persist, contact support.

FS

Unsupported Card

Caused when a card with an unsupported scheme is tapped.

If you believe you should be able to accept the card scheme receiving this error, contact support.

Otherwise, ask the customer to use a different card.

FV

Expired Card

Card is expired.

Retry the transaction on a different card. If problems persist, contact support.

H0

Manufacturer initialisation required     

The payment terminal has not been loaded correctly.

The payment terminal has not been loaded correctly. Call support to arrange repair / replacement.

H1

MAST access error

The payment terminal has not been loaded correctly.

The payment terminal has not been loaded correctly. Call support to arrange repair / replacement.

H2

MAST lookup error

Card prefix not configured.

Check if card should be accepted. If you believe it should, contact support.

H3

AIIC application not loaded

The payment terminal has not been loaded correctly.

The payment terminal has not been loaded correctly. Call support to arrange repair / replacement.

H4

Error reading the CPT                    

Error accessing internal terminal resources.

Contact support.

H5

Card not accepted

terminal not configured to accept this card type.

If you believe you should be able to accept this card type, note the card type rejected with this error and contact support.

H6

Acquirer not found

The payment terminal has not been loaded correctly.

The payment terminal has not been loaded correctly. Call support to arrange repair / replacement.

H7

AS2805 field error                       

The message from the host contains a field which the terminal does not expect.

Contact support.

H8

Global memory error                      

The terminal is having memory issues.

Reboot the terminal. If problem persists, contact support to arrange repair / replacement

H9

Error transmitting POS message           

Error sending any type of message to the POS during function

Retry transaction. If problem persists, reboot terminal and POS. If problem still continues, contact support.

HA

Display response timeout

Error sending POS Display request/receiving response

Retry transaction. If problem persists, reboot terminal and POS. If problem still continues, contact support.

HB

Error on PP display message              

Error writing to PINpad Display

Reboot the terminal. If problem persists, contact support to arrange repair / replacement

HC

MAC error on host response               

MAC Error on Host Response / Field.

Retry the transaction. If problem persists, contact support.

HD

STAN mismatch on host response           

STAN mismatch on host response

Retry the transaction. If problem persists, contact support.

HE

AIIC mismatch on host response           

AIIC match failure on host response

Retry the transaction. If problem persists, contact support.

HF

CATID mismatch on host response          

CATID match failure on host response

Retry the transaction. If problem persists, contact support.

HF

Invalid CATID supplied by the POS        

POS supplying invalid CATID in transaction request.

Check if your POS supports sending CATID in transaction request. If it does, ensure it is correct. If it doesn’t, contact support.

HG

CAID mismatch on host response           

CAID match failure on host response

Retry the transaction. If problem persists, contact support.

HG

Invalid CAID supplied by the POS         

POS supplying invalid CAID in transaction request.

Check if your POS supports sending CAID in transaction request. If it does, ensure it is correct. If it doesn’t, contact support.

HH

Unknown host response code received      

The response code returned by the host / acquirer is not known by the terminal.

Contact support.

HJ

RSA sponsor key mismatch                 

Unable to complete RSA Key init due to Sponsor Key validation failure

Contact support.

HK

Message type mismatch on host response   

Incorrect message type received waiting for Host response

Retry the transaction. If problem persists, contact support.

HL

NMIC mismatch on host response           

Incorrect message type received during RSA Initialise

Contact support.

HM

Sequence error on host response          

Sequence error during File (CPT, SPT, BOPT) download from host

Contact support.

HN

Sponsor key initialisation required      

Sponsor Key Initialisation is required (In field Init)

Initiate a Host Logon or Key Initialisation. If problem persists, contact support.

HP

Acquirer iniitialisation required

Acquirer initialisation required

Initiate a Host Logon or Key Initialisation. If problem persists, contact support.

HQ

Logon required                           

Logon required.

Retry the transaction. If problem persists, contact support.

HR

Error accessing the EFB FIFO             

Error accessing the EFB FIFO

Contact support.

HS

Last transaction incomplete              

Last transaction incomplete              

Retry transaction.

If problem persists, contact support.

HT

Can not process cancel in current state  

The cancel has been attempted after a the transaction has progressed passed PIN entry (or card tap if the transaction does not require PIN).

Allow the transaction to complete and display the result.

HU

Invalid / unknown command                

A function has been attempted with the terminal or acquirer application on the terminal does not support.

Retry the function. If problem persists, contact support.

HV

Invalid membank

The command was directed to an incorrect application / memory bank.

Try function / transaction again. If problem persist, contact Quest.

HW

Transaction Unknown

Transaction Unknown

Contact support.

HX

AMT NOT VALIDATED

The amount of the transaction was not able to be validated internal to the terminal.

Reboot the terminal.

If problem persists, contact support.

HZ

No pending offline trans advice messages 

No pending offline trans advice messages stored in terminal

No further action required.

J0

No pending offline trans advice repeat    

No pending offline repeat messages store in terminal

No further action required.

J1

No pending reversal                       

No reversal messages stored in terminal

No further action required.

J2

No incomplete transaction                 

No incomplete transactions stored in terminal

No further action required.

J3

Deactivated by kernel                     

Interruptible procedure (Offline upload) interrupted for Transaction processing

No action required.

J4

File not found                            

When attempting to dump or delete a file, the specified file does not exist.

No action required.

J5



When attempting to dump or delete a file, the specified action is not allowed on that file.

No action required.

J6

Card prefix not found in BOPT             

Card prefix has not been configured within the ANZ card file.

If you believe the card should be accepted on your terminal, contact support.

J7

Processing code mismatch on host response 

Incorrect processing code received in Host response

Retry the transaction. If problem persists, contact support.

JB

Application activation failed             

terminal application failed to wake.

Contact support.

JC

Application is activation - status        

terminal application is in the process of activating.

Wait and try again.

JD

AS2805 library error                      

A message from the host has been received with unexpected formatted.

Reboot terminal and attempt a Host Logon or Key Initialisation.

If problem persists, contact support.

JE

Can not process, please try again         

Cannot process the current transaction because a pending logon / reversal could not be cleared.

Wait 30 seconds and attempt again.

If problem persists, contact support.

JF

Power failure                                 

Transaction failed due to power failure during the transaction.

No further action required.

JK

Timeout

Timeout waiting for a response to a 320 request. The PinPad display is the same as CA no response allows more detailed POS display text.

Contact support.

JL

Unable to process

Temporarily unable to process the request.

Retry the function. If problem persists, contact support.

JM

Error accessing ESCT

There was an error attempting to access the ESCT parameters file

Contact support.

JN



The terminal has not been loaded correctly.

Contact support.

JO

Invalid response received from the POS    

Invalid response received from the POS.

Contact support.

JP

Crypto library function error             

An error has been encountered in a cryptography operation

Contact support.

JR

Invalid voucher date

Invalid voucher date.

Try voucher again with a valid date.

JS

Invalid voucher time

Invalid voucher time

Try voucher again with a valid time.

JT

Voucher daily limit exceeded

Voucher daily limit exceeded

No further vouchers allowed that day.

JU

Invalid voucher details

Invalid voucher details

Correct voucher details and try again.

JV

KVC not verified

KVC not able to be verified

Contact support.

JW

PPID not verified

PPID not verified

Contact support.

JX

Card not accepted

Card not accepted.

Contact support if you believe you should be able to accept this card.

JY

Transaction not allowed

Transaction not allowed

 No further action.

JZ

Pre auth storage full

Pre auth storage within the terminal is full

No further pre-auths allowed until a) previous pre-auths are voided; or b) previous pre-auths are completed.

KG

EFB daily refund limit exceeded

EFB daily refund limit exceeded

No further offline refunds that calendar day.

As the refund was declined offline. you should first determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, request the customer try a different card which may be capable of being accepted whilst offline.

KH

Error reading card entry message

Error reading card entry message

Contact support

KJ

INVALID BANK SWITCH

An unauthorised bank switch was detected.

Contact support.

KK

EFT DISABLED

Transaction declined because, EFT has been disabled because some form of security/ownership/location concern..

Contact support.

KL

Signature required - declined

PIN was required and terminal did not support PIN for this card type whilst offline.

As the transaction was declined offline. you should first determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, request the customer try a different card which may be capable of being accepted whilst offline.

KM

Invalid pre swipe amount

A card was pre swiped/ inserted and the amounts in the start trans were invalid, probably because a tip or cashout was entered on the PINpad then also passed from the pos.

Check implementation with your POS provider.

KN

Invalid pre swipe transaction type

A card was pre swiped/ inserted and the transaction type was not purchase. Pre swipe is only available for purchase.

Contact your POS provider.

KP

Invalid pre swipe route ID

A card was pre swiped/ inserted and the route ID in the start trans was not the same route ID as in the pre swipe request.

Contact your POS provider.

KQ

Tranasaction cashed

Transaction has been cashed

No further action required.

KR

Transaction voided

Transaction has been voided

No further action required.

KS

Invalid cashout amount

The cashout amount is not a valid increment

Typically cashout must be an increment of $0.05. Retry with a cashout amount which is a multiple of $0.05.

KT

Invalid product format

The format of the Trans-Product request message is incorrect.

Contact your POS supplier

KU

Surcharge mismatch

The surcharge returned from the POS does nor match the surcharge calculated in the PINpad

Contact your POS supplier

KV

Loyalty point earn only, pay by cash

Customer selected earn only and payed by cash.

No further action required.

KW

Limit check declined

Limit check failed with an error code that is unsupported in the financial application

Contact support.

KX

Export function error

Internal terminal error.

Contact support.

KY

Loyalty card not processed

Loyalty card is not processed due to invalid card number or card not accepted.

Try another card.

KZ

Loyalty card swiped

Transaction was declined because a loyalty card was used in conjunction with a payment card which can’t be used in conjunction with loyalty.

Pay with another card or do not use loyalty card.

M1

No prending pre auths

Can’t delete pre auths as there are none in the terminal.

No further action required.

M2

Incorrect Passcode

The passcode entered to allow manual entry was incorrect.

Try again and enter the correct Merchant Passcode.

Log onto Cloud EFTPOS and update Merchant Passcode if it has been forgotten.

M3

Exceeds Preauth Amount

Completion transaction amount exceeds the pre-auth limit (+tolerance set in payment app).

Check transaction amount and re-submit completion. If problem persists, contact support.

N0

Removal detection

Unattended device has been removed from its enclosure.

Contact support.

N1

Registration mismatch

The vehicle registration number attached to the card was not verified by the operator

If operator has made a mistake, attempt transaction again.

N2

Card already in use

Attempt to process a pre auth on a debit card where there is already a buffered pre auth on the same debit card

Void the original pre-auth and submit a new pre-auth which totals the amount required.

N3

Invalid card type

Card type restriction applied by the POS in the start trans and a different card type was presented

Ask the customer to use a different card.

N4

Cash exceeds limit

Not in use.

Not in use.

N5

Lane swap prohibited

Lane swap not allowed if pending transactions are stored in the terminal.

Clear pending transactions and retry.

N6

Rapid API error

Internal terminal error.

Contact support.

N7

CAID not configured

The PINpad has attempted a transaction too quickly before it has synced with the POS.

Perform a host logon and try again.

N8

CATID not configured

The PINpad has attempted a transaction too quickly before it has synced with the POS.

Perform a host logon and try again.

N9

Manual entry not permitted

Manual entry not permitted.

Contact support if you wish to enable the manual entry feature.

NA

Manual entry disabled for this card prefix

Manual entry disabled for this card prefix

Some card types (ie. eftpos only cards) do not allow manual entry.

Ask the customer to provide another card.

NB

Manual entry disabled for this transaction type

Manual entry disabled for this transaction type

Contact support if you believe this is in error.

NC

Insert entry disabled for this card prefix

Insert entry disabled for this card prefix

Contact support if you believe this is in error.

ND

Contactless entry disabled for this card prefix

Contactless entry disabled for this card prefix

Contact support if you believe this is in error.

NE

Invalid parameter on POS API request

Invalid parameter on POS API request

Contact POS provider.

NF

Nexus API error

Internal terminal error.

Contact support.

NG

Socket message error

Invalid length message or message parsing failed on message received on socket.

Retry transaction.

If problem persists, contact support.

NH

Nothing to cancel

Cancel received at idle.

No further action required.

NJ

Socket message too large to be buffered

Networking error.

Retry transaction.

If problem persists, contact support.

NK

Invalid socket handle

Networking error.

Retry transaction.

If problem persists, contact support.

NL

Command not supported

Function attempted is not support by the terminal.

Contact support.

NM

Low Battery

Returned by an AP3 if there is not enough battery to perform downloads

Charge the AP3 unit.

NN

Invalid Message After PreSwipe Card Tap

Returned by the AP3 when a card has been tapped in PreSwipe mode but it received a PreSwipe message instead of a Start Trans request

Contact POS provider.

NP

TID not configured

The CAID/CATID supplied in the POS request does not match any of the terminal’s configured values on the Cloud EFTPOS Web Portal.

Use a CAID/CATID configured on your terminal.

NQ

Restricted items

Transaction has been declined as basket contains items which are restricted from being purchased on a CDC card

Remove restricted items from basket or pay with different card.

NR

No PreAuth storage

Internal terminal error.

Contact support.

NS

PreAuth storage full

Internal terminal error.

Contact support.

NT

Host request field error

Internal terminal error.

Contact support.

NU

Invalid SPT prompt index

Internal terminal error.

Contact support.

NV

SPT not loaded

Internal terminal error.

Contact support.

NW

MIDs / TIDs in use

Fuel Pre Auth Only: The configured MIDs and TIDs are all in use with buffered pre auth transactions.

Free up MIDs and TIDs by processing completions or allocate more MIDs and TIDs.

S0

1PINpad Busy

The terminal is currently busy performing other processing. It may be logging on "PROCESSING", Reversing "AUTO RECOVERY" or uploading offlines "UPLOADING OFFLINES?SENDING x of xx"

Wait until the display indicates READY or goes back to the main logo and then try again.

S1

Print response timeout

There was an error printing the receipt. The transaction has not been completed successfully.

Remedy the error (Check the printer has paper, is turned on etc) and re-tender.

If problem persist, contact support.

S1-01

Generic printer error   

There was an error printing the receipt. The transaction has not been completed successfully.

Remedy the error (Check the printer has paper, is turned on etc) and re-tender.

If problem persist, contact support.

S1-02

Out of paper            

There was an error printing the receipt. The transaction has not been completed successfully.

Remedy the error by checking the printer has paper and the paper roll is oriented correct, then re-tender.

S1-03

Printer offline         

There was an error printing the receipt. The transaction has not been completed successfully.

Check that the printer is turned on and connected, then retender.

If problem persist, contact support.

S1-04

No printer              

There was an error printing the receipt as no printer is available. The transaction has not been completed successfully.

Connect a printer and then retender.

S3

Operator timeout                               

The terminal has timed out waiting for the operator to verify the signature or get an authorisation number.

Perform the EFTPOS Tender again.

S4

Card damaged                                   

The terminal was unable to read the card.

Perform the EFTPOS Tender again.

If problem persists, enter the card number manually (if available on your terminal).

If the problem persists regularly across multiple customer’s cards, contact support.

S5

Invalid card number - manual entry             

The Card number that was keyed in by the operator is incorrect.

Perform the EFTPOS Tender again, being careful to enter the card number correctly

S6

Invalid expiry date - manual entry             

The Expiry date that was keyed in by the operator is not Valid.

Perform the EFTPOS Tender again, being careful to enter the expiry date correctly

S7

Cancelled by POS                               

The transaction was cancelled by the operator by hitting the CANCEL EFTPOS key on the Cash Register.

No further action required.

S8

Cancelled by PINpad                            

The transaction was cancelled by the operator or the customer by hitting the CANCEL EFTPOS key on the terminal (Standalone only).

No further action is required.

S9

Account selection error                        

The customer has selected an invalid account for this transaction type too many times.

Perform the EFTPOS Tender using another card or selecting a different account.

SA

Signature mismatch                             

The Operator has declined the EFTPOS Tender because the signature given by the customer did not match the signature on the card.

No further action required.

SB

Manual entry not allowed on this tran type     

The operator has key entered the card number for an account type which requires the card to be successfully swiped on the PINpad.

Swipe the card or ask the customer for a different card.

SC

Tran amount exceeds PINpad limit               

The EFTPOS Tender amount exceeds that allowed for this transaction type.

Perform EFTPOS Tender again with a lesser amount, or a different card.

SD

Invalid auth number entered                    

The Authorisation number entered by the operator is not valid.

Ensure the Authorisation number is entered correctly.

SE

Cashout not allowed                            

Cashout is not allowed for this transaction type. Select a different account, or use a different card. Cashout is not allowed for refund transactions.

No further action required.

SF

EFB storage full                               

The transaction is unable to be completed as the offline storage area is full.

As the transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, you may be able to perform a Manual Voucher if your acquirer has provided this facility.

SG



The PINpad has had a power disturbance, and will not locally approve Refunds until it has successfully logged on to the Bank.

Perform a host logon.

If problem persists, contact support.

SH

Expired card                                   

The card used has expired.

Perform the EFTPOS tender again with a different card or use another form of Tender.

SJ

No EFB cashout                                 

The link to the Bank is down. The PINpad cannot approve a Transaction which includes Cashout.

Retender without Cashout.

SK

Tran amount exceeds the EFB limit              

The link to the bank is down, and the transaction amount exceeds the amount the PINpad can approve.

Reduce the amount, or use another form of Tender.

SL

Lane swap in progress                          

The PINpad has been moved to another Lane and needs to upload data to the Bank before it can process transactions.

Use other forms of Tender until the PINpad display says READY.

SM

Reversal pending                               

The PINpad cannot allow a transaction until it has sent the reversal to the Bank.

Retry the EFTPOS Tender or use another form of Tender.

SN

Settlement pending

The PINpad cannot allow a transaction until it has settled with the BANK.

Retry the EFTPOS Tender, or use another form of Tender.

SP

Invalid transaction amount                     

A Transaction has been attempted of a zero, or large amount.

Check the amount and perform the EFTPOS Tender again.

SQ

Refund not allowed                             

A Refund transaction is not allowed for this card or account type.

Perform the EFTPOS Tender with a different card or account type.

SR



Last 4 digits of PAN not entered, rejected or invalid length

Perform the EFTPOS Tender and be careful to enter the last 4 digits correctly.

SS

EFB debit trans not allowed                    

The Link to the Bank is down. The PINpad is unable to approve a Debit transaction.

As the transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, contact support and seek a different form of tender from your customer.

ST

EFB credit trans not allowed                   

The Link to the Bank is down. The PINpad is unable to approve a Credit transaction.

As the transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, contact support and seek a different form of tender from your customer.

SU

EFB refund trans not allowed                   

The Link to the Bank is down. The PINpad is unable to approve a Refund transaction. Fix the condition causing the Offline and retry the transaction or retender using a different Tender.

As the transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, contact support and seek a different form of tender from your customer.

SV

Card limit exceeded

POS rejected this card for this amount - using the Account Select message to the POS.

This is normal operation should your POS have implemented limits.

Contact your POS supplier.

SW

Pre auth not allowed                           

Pre Authorisation support not enabled.

Contact support if you believe this is not the correct configuration.

SX

PIN change not allowed

PIN change is not allowed on this card prefix.

No further action.

SY

Product totals pending

terminal has no received the total products before the timeout has expired.

Contact your POS supplier.

SZ

EFB trans already stored

EFB transaction is already stored for this card.

Void the original pre-auth and submit a new pre-auth which totals the amount required.

T1

Transaction receipt reprint unavailable       

Reprint of the last transaction receipt is not currently available. The last transaction receipt buffer has been cleared.

If this problem persists over multiple transactions, contact support.

T2

Trans type is not allowed                     

Transaction type is not allowed for this bank application / merchant.

Contact support if you believe this is not the correct configuration.

T3

No matching entry in the CPT for this card    

Invalid card. This card cannot be processed by the terminal since it does not appear in the CPAT

Perform the EFTPOS Tender with a different card or account type.

T4

Void details mismatch

Trying to void the previous transaction failed due to previous transaction detail mismatch from POS.

Perform the EFTPOS Tender and ensure transaction details match the previous transaction.

T5

Generic EFB failure                           

Trying to process offline the current transaction has failed, due to the transaction type not falling within the offline category.

As the transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, contact support and seek a different form of tender from your customer.

T6

Invalid tip details

Invalid details of the original transaction has supplied to the terminal when trying to add a Tip.

Perform the EFTPOS Tender and ensure transaction details match the original transaction you are adding a tip to.

T7

Power failure                                 

The PP has suffered a Power failure whilst in the middle of a transaction. This will be returned on a reprint of a receipt. (Paymark only)

Perform the EFTPOS Tender again.

T8

PAN exceeds maximum length                    

The manually entered card number exceeds the maximum card number length.

Perform the EFTPOS Tender and carefully manually enter the card details again..

T9

Card appears on hot card list                 

When a card number appears on the HOT card list.

No further action.

TA



Partial tender, with an EFT component is not allowed on this card prefix.

Retry the transaction using a different tender.

TB

Trans amount exceeds the EFB refund limit     

Trans amount exceeds the EFB refund limit.

As the refund transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, contact support.

TC

Training mode not allowed                     

The POS has submitted the training mode flag when starting the transaction and this terminal does not support training mode.

Contact you POS supplier if training mode was not intentional.

Contact support if you wish Training mode to be enabled on your terminal.

TE

Cancel in progress                            

You have initiated a command whilst a cancel is in progress.

Wait until the terminal display says READY or returns to the main logo screen.

TS

Link failure

The terminal was processing a transaction and then received a "resend last trans" admin request.

Perform the EFTPOS Tender again.

If problem persists, contact support.

TT

ICC Field Error

The chip card being read returned invalid data.

Perform the EFTPOS Tender again using a different card.

If problem persists, contact support.

TU

ESC Check failed

The Extended service code from track 2 on the card has restricted EFB Offline processing

As the refund transaction was declined offline. you should first resolve the offline condition.

Determine if you have host connectivity by performing a host logon. If this logon fails, note the error code and investigate to resolve the underlying issue causing your terminal to be offline.

If the offline condition can’t be resolved, seek a different card which may be accepted offline, or contact support.

TW

Void not required

Attempt to void a transaction that was declined

No further action.

TX

Void already performed

The void has already been completed

No further action.

TY

POS Requested Reversal

POS has requested reversal via Transack Reverse

No further action.

TZ

Application execution error

Internal terminal Error

Contact support.

Communication error codes

Below are codes returned for network and connectivity errors.

Error Code Error Text Error Explanation Troubleshooting Steps

C3

EFT Gateway Error     

This error indicates an issue with the Cloud EFTPOS service.

Contact support.

C5

No Network Layer / No internet

Cloud EFTPOS Wedge or terminal does not have internet connectivity.

Wedge: Confirm your POS PC has network and internet connectivity to https://*.cloudeftpos.com.

terminal: Check if your terminal has WiFi, Cellular or Ethernet connectivity (depending on what communication methods should be available to you).

C6

Not Authenticated  

Cloud EFTPOS Wedge or terminal unable to commission to Cloud EFTPOS due to credentials being incorrect.

Confirm you have configured the correct Cloud ID into Cloud EFTPOS Wedge configuration (C:\ProgramData\Quest Payment Systems\Wedge IPPI\etc\quest\ippi\qpswedge.pos.config)

Confirm your terminal has been correctly configured in Cloud EFTPOS and verify the Cloud ID.

C7

Bad Link Header    

 BAD HDLC Header

Retry transaction. If problem persists, contact support.

C8

Bad Network Error  

 BAD CLNP / TPDU Header

Retry transaction. If problem persists, contact support.

C9

No EFT Gateway

Cloud EFTPOS Wedge or terminal has internet connectivity, but can not communicate with Cloud EFTPOS.

Wedge: Confirm your POS PC has network and internet connectivity to https://*.cloudeftpos.com.

terminal: Check if your terminal has WiFi, Cellular or Ethernet connectivity (depending on what communication methods should be available to you). Confirm that your network allows internet connectivity to https://*.cloudeftpos.com.

If you have confirmed both of the above, contact support.

CA

No Response        

 No Response From Host.

Retry transaction. If problem persists, contact support.

CE

No Comms Gateway   

This error indicates an issue with the Cloud EFTPOS service.

Contact support.

General Error Codes

Cloud EFTPOS Middleware (Wedge) Response Code

The below codes are returned by the Cloud EFTPOS subsystem and can apply to both Standalone and Integrated modes.

Error Code Error Text Error Explanation Troubleshooting Steps
E250 Unknown client, need to Connect first Wedge has received a message from a client (POS or Cloud Explorer), but has never received a ConnectRequest for this client.

Initiate a ConnectRequest from the client. A restart of the client may be required to force it to send a ConnectRequest message.

If using Cloud Explorer, select 'File - Logoff', 'File - Logon'.

E251 PosID mismatch The 'Pos ID' field in the request from the POS does not match a Pos ID supplied during the commission process.

Check the Pos ID (in Cloud Web Portal) against the Pos ID of the POS.

May need to retrieve the Wedge log if you can't determine what Pos ID value is being sent from the POS.

Note that some systems do not authorise to the Cloud Web Portal.

E252 Not Authorised - 'reason' (11111-222222-333-472147214)

Wedge has received a failure response to the AuthorisePaymentRequest (normally from Cloud Web Portal).

The reasonCloud ID and PINpad serial number is included in the text.

Check the Cloud ID and serial number is valid according to Cloud Web Portal.
E253

Unable to commission PINpad to terminal

The Wedge has failed to complete the commission process. Likely cause is due to a configuration mismatch (application list) or link (to PINpad or Cloud) issue.

Note: In Wedge 2.6.2400, all commission errors were reported as E3210.

Check that the list of active applications in PINpad matches the configured applications in the Cloud Web Portal.

Check Wedge config file, Cloud Web Portal, link PINpad - Wedge, link Wedge - Cloud Web Portal.

E254 NOT IMPLEMENTED Wedge received an IPPI request message that is not supported.

Check the format of the request.

Check the version of Wedge supports the request that wasn't processed, update Wedge if necessary.

E255 Transaction not found Used during LastTenderStatusRequest. Indicates that the (Last Tender) supplied PosRef does not match the PosRef of any previous/known TenderRequest. Check (in the logs) that the POS is using the same PosRef during transaction recovery as was used in the original TenderRequest.
E256 OUT OF SYNC The POS/Wedge is in a Tender or trying to cancel a Tender while the PINpad is in an idle state.

Refer to the receipt or Cloud Eftpos Web Portal if available to determine the Tender result.

Contact QPS Helpdesk, supply the Wedge log if investigation is required.

E257 Invalid Admin Request The PINpad Admin Request is not valid. The POS if faulty. Contact your POS Helpdesk.
E258 System error System error during Tender Finalise. Contact support. Supply Wedge log file for further investigation.
E259 System error System error during Sale Begin. Contact support. Supply Wedge log file for further investigation.
E260 System error System error during Sale End. Contact support. Supply Wedge log file for further investigation.
E261 System error System error during Product Totals. Contact support. Supply Wedge log file for further investigation.
E262 System error System error during Status Request. Contact support. Supply Wedge log file for further investigation.
E263 System error System error during Tender Request. Contact support. Supply Wedge log file for further investigation.
E264 System error System error during a Multi-Application function. Contact support. Supply Wedge log file for further investigation.
E265 Unhandled error during Admin Request An Admin Request failed with an unhandled error. Contact support. Supply Wedge log file for further investigation.
E266 System Busy Wedge upgrade in progress Retry again. If problem persists, contact support.
E267

Unable to configure PINpad

Wedge cannot configure (lane swap) the PINpad with the values supplied by the POS in the ConnectRequest.

Check that the bank application list in the ConnectRequest matches the list of active applications in the PINpad.

Check if any applications have a stuck host message which is preventing a successful lane swap.

E268 TID Not Configured The POS has provided a CAID/CATID in the IPPI request (Tender, Logon, Settlement) that does not match a pre-configured CAID/CATID.

Compare the CAID/CATID in the request against the configured CAID/CATID values in Cloud Eftpos Web Portal (CEWP).

Correct configuration in the POS or CEWP.

E269 MISSING REQUIRED TID

This is a single merchant POS, but the lane is configured for multi-merchant.

The POS did not supply a CAID/CATID in the Tender Request, but this is required when the terminal is configured for multi-merchant (multiple TIDs)

Most likely cause is that CEWP has been configured with multiple TIDs (CAID/CATID pairs), but the POS is in single TID mode or doesn't support multiple TIDs.

Remove additional TIDs in CEWP (check first before deleting) then either wait for the next terminalUpdate or do 'Check for updates' on the POS if this is available, or restart wedge.

E270 Failed to download file This is when wedge fails to download a file from download URL to its local folder (applicable in case of MTP file copy/wedge download) Action depends on the failure reason provided as an additional details in the error text
E271 Failed to download file due to reason 'Received a file for MTP copy but PINpad does not support MTP Failed to download file due to reason 'Received a file for MTP copy but PINpad does not support MTP Check file configuration for PT in CEWP.
E272 Failed to download file due to hash mismatch Failed to download file due to hash mismatch (applicable in case of MTP file copy/wedge download) Failed to download file due to hash mismatch (applicable in case of MTP file copy/wedge download)
E273
failed to download the file due hash calculation error
failed to download the file due hash calculation error (applicable in case of MTP file copy/wedge download)
Action depends on the failure reason provided as an additional details in the error text
E2003 SYSTEM BUSY The EFT sub-system is currently busy processing another request. Wait for the sub-system to return to the idle state and try the function again. If the problem persists, restart EPP
E2100 PINPAD COMMUNICATIONS TIMEOUT There has been an error communicating with the PINpad. Possible causes include no COM port available, incorrect COM port selected, invalid Baud Rate configured, PINpad unplugged, faulty cable, faulty PINpad.
E2101 PINPAD HARDWARE FAILURE The PINpad has failed. This error is no longer reported.
E2102 INVALID PINPAD TYPE EftposPlus is incorrectly configured. This error is no longer reported.
E2103 UNABLE TO OPEN PINPAD COM PORT EftposPlus or Wedge cannot open the specified COM port to communicate with the PINpad. EFT will be unavailable until this is resolved. Possible causes include incorrect configuration or a hardware conflict. Try restarting the machine. Check the port configuration of other devices connected to the machine for a conflict.
E2104 UNABLE TO CREATE PINPAD MESSAGE There has been an internal error within the PINpad driver of EftposPlus. Escalate the issue immediately.
E2107 PINPAD DEVICE ERROR A PINpad error has occurred. Wedge is unaware of the error code supplied by the PINPad.

It is most likely that a new error code has been added to the PINpad. Contact support.

E2110 PLD TX NOT STARTED Pinpad pld'd (rebooted) prior to the start trans going to bank application Retry transaction. If problem persists, contact support.
E2112 CAN'T OPEN CARD READER COM PORT The com port for the card reader cannot be opened.

Check Wedge configuration (qpswedge.pos.config) and ensure it is using the same comm port as displayed in device manager.