Menu Navigation

The Dashboard menu can assist you in accessing configuration components of the terminal when required. To access the menu, press the ☰ symbol in the top left corner.

Dashboard Components

Menu Item	Explanation
Last Transaction	Displays the receipt for the last transaction completed on the terminal. Also has a button to print the receipt.
Host Log-on	Sends a message to the Acquirer, to determine that it can connect and to indicate that it can process transactions. The terminal will sporadically perform log-on attempts, so this typically isn't required unless otherwise instructed by support. Appears when in Standalone mode.
Operating Mode	Allows switching between integrated and standalone operational modes. Changing this setting requires the merchant passcode.
App Switcher	Allows switching between payment applications. Changing this setting requires the merchant passcode. Do not do this unless instructed by support.
Order Paper Rolls	Displays a QR code & URL that can be used to order paper roll refills for the terminal.
Feed Paper	Tapping this will dispense some paper from the paper roll printer.
Brightness Slider	Slide for screen brightness, up is brighter and down is darker. Increased screen brightness will decrease battery life quicker than a dimmed screen.
Sleep Button	Tapping this will turn the screen off, which can be used to conserve battery life. The terminal can be woken by pressing the button. Auto-sleep times can be set in Power Modes settings.
Power Button	Tapping this will go into an interface with 2 sliders, Restart and Power Off. The user needs to slide these from the right to the left to activate them.
Totals Menu	Click here for further details about settlement. Appears in Standalone mode.

About Section

This screen shows the serial number and firmware version of the terminal.

Menu Item	Explanation
Version Report	Shows a compilation of different software components of the terminal. Includes features such as the Acquirer banking details, software versions, Cloud EFTPOS server, SIM details (if applicable) and more!
Software Update	Tapping this will enter a screen where the user can check for updates. Tapping the Check for Updates button will check if there's pending configuration changes from the Cloud EFTPOS Web Portal and will download them accordingly. You should only use this if advised by support.

Software Updates

Terminals by default will check the Cloud EFTPOS Web Portal every 5 minutes, and if there are any saved configuration changes, the terminal will download them automatically. The Software Update feature should be used if configuration needs to be downloaded immediately.

Settings Menu

Menu Item	Explanation
Communications	Requires the Merchant Passcode to access. This menu allows the user to access network connectivity options (Wi-Fi and Cellular).
Power Modes	This menu contains several preset power modes, on battery and on charge, that determines the actions that the terminal will do for power management. For example, the Low Power preset will go into sleep mode quicker than the Always On present. There's also customisable settings for when features activate on the terminal, such as screensavers and sleeping. Click here to view further details about this menu.
Passcodes	This menu determines whether the user will be prompted to enter the Merchant Password in different circumstances. For more information, click here.
Disable POS Functions Integrated only	Determines whether standalone features (such as a bank logon or Totals menu) appear on the PINpad.
Print Merchant Receipt	Provides an option to automatically print a merchant copy of a receipt.
Print Receipts when Integrated	If a terminal has a printer attached but is operating in Integrated mode, a receipt can be printed automatically upon transaction completion.
Single Shot in Integrated Mode Integrated only	If enabled, users will have a button on the PINpad idle screen which allows them to complete a single standalone transaction.
Cashout Standalone only	Enable the cashout feature on the terminal, if customers require cash when transacting.
Show Touch Points	Enabling this feature allows for all screen taps to shown with a white circle. This is a helpful feature when troubleshooting touchscreen issues.
Key Sound	Enabling this feature allows for digital key presses to have audio beep feedback.
Diagnostics	An assortment of different menus that allow the user to either test or review details about different components of the terminal.

Support Menu

This set of menus is only accessible with the Helpdesk Passcode; this passcode can only be provided by a member of the Quest Support team. These features are not to be used unless advised by Quest Support.

Menu Item	Explanation
Reversal, Incompletes and Offlines	Different types of pending transactions in the banking software module of the terminal that can prevent further transactions from being completed. These menus outline different methods of resolving these pending transactions (uploading, deleting, etc).
Applications	The default application that the terminal uses is the Pay application. This menu allows a user to temporarily show the interface of another Quest application.
Factory Reset	This is to be avoided where possible and should only ever be completed at Quest's office. This wipes a variety of system data.
Debug Options	Additional back-end Quest settings that may be used in specific circumstances.