Menu Navigation
The Dashboard menu can assist you in accessing configuration components of the terminal when required. To access the menu, press the ☰ symbol in the top left corner.
Dashboard Components
| Menu Item | Explanation |
|---|---|
| Last Transaction | Displays the QR code receipt for the last transaction completed on the terminal. |
| Host Log-on | Sends a message to the Acquirer, to determine that it can connect and to indicate that it can process transactions. The terminal will sporadically perform log-on attempts, so this typically isn't require unless otherwise instructed by support. |
| Feed Paper | Tapping this will dispense some paper from the paper roll printer. |
| Brightness Slider | Slide for screen brightness, up is brighter and down is darker. Increased screen brightness will decrease battery life quicker than a dimmed screen. |
| Sleep Button | Tapping this will turn the screen off, which can be used to conserve battery life. The terminal can be woken by pressing the button. Auto-sleep times can be set in Power Modes settings. |
| Power Button | Tapping this will go into an interface with 2 sliders, Restart and Power Off. The user needs to slide these from the right to the left to activate them. |
About Section
This screen shows the serial number and firmware version of the device.
| Menu Item | Explanation |
|---|---|
| Version Report | Shows a compilation of different software components of the terminal. Includes features such as the Acquirer banking details, software versions, Cloud EFTPOS server, SIM details (if applicable) and more! |
| Software Update | Tapping this will enter a screen where the user can check for updates. Tapping the Check for Updates button will check if there's pending configuration changes from the Cloud EFTPOS Web Portal and will download them accordingly. You should only use this if advised by support. |
Software Updates
Terminals by default will check the Cloud EFTPOS Web Portal every 5 minutes, and if there are any saved configuration changes, the terminal will download them automatically. The Software Update feature should be used if configuration needs to be downloaded immediately.
Settings Menu
| Menu Item | Explanation |
|---|---|
| Communications | Requires the Merchant Passcode to access. This menu allows the user to access network connectivity options (Wi-Fi and Cellular). |
| Power Modes | This menu contains several preset power modes, on battery and on charge, that determines the actions that the device will do for power management. For example, the Low Power preset will go into sleep mode quicker than the Always On present. There's also customisable settings for when features activate on the terminal, such as screensavers and sleeping. Click here to view further details about this menu. |
| Operating Mode | Switches the operating mode of the terminal between integrated and standalone, requires the merchant passcode to access. For more details, refer to the standalone failover section. |
| Print Merchant Receipt | Provides an option to print a merchant copy of a receipt. |
| Show Touch Points | Enabling this feature allows for all screen taps to shown with a white circle. This is a helpful feature when troubleshooting touchscreen issues. |
| Key Sound | Enabling this feature allows for digital key presses to have audio beep feedback. |
| 4G Download Updates | Enabling this feature allows for the terminal to download configuration updates from the Cloud EFTPOS Web Portal to be downloaded while using a cellular connection. |
| Diagnostics | An assortment of different menus that allow the user to either test or review details about different components of the terminal. |
Support Menu
This set of menus is only accessible with the Helpdesk Passcode; this passcode can only be provided by a member of the Quest Support team. These features are not to be used unless advised by Quest Support.
| Menu Item | Explanation |
|---|---|
| Reversal, Incompletes and Offlines | Different types of pending transactions in the banking software module of the terminal that can prevent further transactions from being completed. These menus outline different methods of resolving these pending transactions (uploading, deleting, etc). |
| Applications | The default application that the QT850 uses is the PayGUI application. This menu allows a user to temporarily show the interface of another Quest application. |
| Factory Reset | This is to be avoided where possible and should only ever be completed at Quest's office. This wipes a variety of system data. |
| Debug Options | Additional back-end Quest settings that may be used in specific circumstances. |